In order to increase service efficiency, RIPPLE TECH INDUSTRIES Support Team provides guidance to Registered Owners to perform simple diagnostic tests via telephone or email.
If you discover a defect, RIPPLE TECH INDUSTRIES will, at its option and to the extent permitted by law:
- repair the Product (using new or refurbished replacement parts); or
- replace the Product with a product that is new, or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product.
- Any physical and/or cosmetic defects on the hardware Product should be reported to RIPPLE TECH INDUSTRIES immediately upon receipt of any Product from RIPPLE TECH INDUSTRIES.
For any limited warranty claim, a valid proof of Date of Original Retail Purchase is required. A valid proof of Date of Original Retail Purchase is defined as one of the following:
A dated sales receipt from an Authorized Reseller. The receipt must show the appropriate Product description, price and RIPPLE TECH INDUSTRIES serial numbers;
A dated official e-mail from an Authorized Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the appropriate Product description, price and RIPPLE TECH INDUSTRIES serial numbers; and
An official order number from RIPPLE TECH INDUSTRIES.
RIPPLE TECH INDUSTRIES reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.
If your warranty is carry-in warranty, you are responsible to either carry in or mail in the defective Product to RIPPLE TECH INDUSTRIES repair facility or Authorized Reseller store/office for warranty service. If your warranty is onsite service / pickup warranty, RIPPLE TECH INDUSTRIES will pay for both way pickup and return shipping. Onsite Warranty is applicable for KL / PJ areas only. Pickup Warranty is limited to shipping within Nepal only.
RIPPLE TECH INDUSTRIES RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED WARRANTY.
It is your responsibility to complete a backup of all existing data and programs on RIPPLE TECH INDUSTRIES Products prior to returning the Product to RIPPLE TECH INDUSTRIES or Authorized Reseller for repair under this limited warranty. RIPPLE TECH INDUSTRIES WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.
Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the limited warranty period of the RIPPLE TECH INDUSTRIES Product they are replacing or in which they are installed, whichever is longer.
You shall collect your product(s) within six (6) months after receipt of pick up notification from RIPPLE TECH INDUSTRIES. We shall not be responsible for any loss or damage to such products that left unclaimed after three (3) months. If the products are not collected within six (6) months, RIPPLE TECH INDUSTRIES shall have the right to dispose of the products at its own discretion without any prior notice and compensation.
RIPPLE TECH INDUSTRIES are not responsible for the custody of any product accessories, including but not limited to screen protector, battery, SIM card, SD card.