Privacy Policy

This Privacy Policy explains how we collect, process, manage and protect your personal data (“Personal Data”) collected by Ripple Tech Industries during your dealings with us.

1. COLLECTION AND USE OF PERSONAL DATA

The Personal Data collected by us may include, but is not limited to information concerning your name, age, identity card number, address, email address, user ID’s and passwords, gender, date of birth, marital status, occupation, bank account details and credit card information, which may be subject to applicable data protection and other similar laws.

During your course of dealing with us, we will collect and process your Personal Data in order for us to perform the services requested by your good self, which shall include, without limitation, the followings (collectively referred to as “Purposes”):

  1. register and maintain your user account and to verify your identity or age;
  2. process your order for our products or services, process or collect your payment for the order;
  3. deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
  4. process your returns or refunds in accordance with our Terms of Sale;
  5. provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
  6. communicate with you in relation to

(i) your queries, requests and feedback,

(ii) material changes to our Website terms and conditions, and

(iii) matters relating to the operation of your account.

  1. personalize and improve your customer experience when you visit the Website, for example by prioritizing products and services appearing in your search results or feed;
  2. monitor and enforce compliance with our Terms of Service, including dispute resolution;
  3. comply with

(i) internal risk controls,

(ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or

(iii) (iii) any applicable law; and

  1. ensure our function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website.

By providing your Personal Data to us, you have agreed to give your consent to the processing of your Personal Data by us for the Purposes as listed above when your Personal Data was collected.

2. DISCLOSURE OF PERSONAL DATA

By providing your Personal Data to us, you have agreed to give your consent to the following disclosures of the Personal Data by us to the following parties:

  1. our employees, consultants, temporary workers;
  2. the payment processors, who process your payment on the Website;
  3. our logistics provider;
  4. our agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and
  5. any other party whom you authorize us to disclose your Personal Data to.

3. SECURITY OF PERSONAL DATA

We will implement appropriate administrative and security safeguards, procedures and policies and take reasonable steps to the extent practicable and in accordance with applicable laws to secure your Personal Data from misuse, unauthorized access, modification or disclosure.

We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf.

4. RIGHT TO ACCESS AND CORRECT PERSONAL DATA

Subject to the exceptions provided under Nepali law, you can obtain information about your Personal Data stored by us and may request access to see any information stored about you and request correction, updating, deletion or disabling of the same at any time. Kindly contact us in writing using the contact details provided below for this purpose.

You may also contact us in writing using the contact details provided below should you have any queries, objections or complaints about the processing of your Personal Data or if you wish to limit the processing of your Personal Data or if you wish to withdraw consents which you have provided voluntarily.

We reserve the right to impose a fee for access of your Personal Data in the amounts as permitted under law. In respect of your right to access and/or correct your Personal Data, we have the right to refuse your request to access and/or make any correction to your Personal Data for any reasons as permitted under Nepali law.

We can be contacted through the following contact details during office hours between 11am to 7pm, Mondays to Fridays (besides public holidays) at +977-9840610823

5. RETENTION OF PERSONAL DATA

We will not keep your Personal Data longer than is necessary for the fulfillment of the purpose(s) for which it was to be processed unless such retention is necessary for us to In the event of any inconsistency between the English version and other language versions of this policy, the English version shall prevail. Discharge any regulatory function, under any law or in relation to any order or judgment of a court.

We will take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted if it is no longer required for the purpose(s) for which they were to be processed.

6. MISCELLANEOUS

We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all previous versions.

In the event of any inconsistency between the English version and other language versions of this policy, the English version shall prevail.